Tendrils
CRM Automation

Turn customer data into action.

Connect your CRM with the workflows, customer signals, and business systems that keep your teams moving.

Data

Intelligence

Agents

Turn customer data into action.
Autonomous AI

Tendrils / Track Record

Engineered for commerce that moves.

01

24/7

Automated Follow-ups

Metric
02

360°

Customer Visibility

Metric
03

Single

Connected Customer Journey

Metric

Commerce / Engineering / Growth

Metrics reflecting the infrastructure and systems built for scale.

Connected Customer Operations

One customer. Every interaction connected.

Customer information often gets scattered across forms, spreadsheets, marketing platforms, commerce systems, and individual team workflows. We connect these touchpoints to your CRM so customer activity can trigger the right action automatically. A new lead can create an opportunity. A purchase can update a customer profile. An inactive account can trigger a retention workflow. A sales-stage change can notify the right team. The result is a CRM that doesn't simply store information — it actively supports the customer journey.

Design Your CRM Workflow
One customer. Every interaction connected.

From manual CRM work to automated workflows.

01

Map

Understand your customer lifecycle, CRM structure, existing workflows, data sources, and operational bottlenecks.

02

Connect

Integrate your CRM with the systems that generate customer activity, including forms, websites, commerce, marketing, and internal tools.

03

Automate

Build rules, triggers, routing logic, notifications, and lifecycle workflows around real business processes.

04

Optimize

Monitor workflow performance, identify friction, and continuously improve automation as your teams and customers evolve.

Automate the work. Strengthen the relationship.

Streamline repetitive customer management tasks with intelligent automation, while giving your teams the visibility and control to focus on conversations and relationships that drive real value.

Lead Routing
01

Lead Routing

Automatically capture, qualify, score, and route incoming leads to the right teams or sales representatives.

Capability Module
Follow-up Automation
02

Follow-up Automation

Trigger timely emails, reminders, tasks, and notifications based on customer activity and sales-stage changes.

Capability Module

Make your CRM work harder.

Customer Data Sync

Keep customer records consistent by connecting your CRM with websites, forms, commerce platforms, marketing tools, and internal systems.

Customer Data Sync

Lifecycle Workflows

Create automated journeys for onboarding, nurturing, conversion, retention, reactivation, and other key customer moments.

Lifecycle Workflows

Simpler Way to Understand

Ready for the next stage?

Let's build your next trajectory.

Tell us where your commerce operation is today and where you want it to go.

Book a Consultation